Privacy Policy

Learn More About Your Privacy Rights

At SafiraBlu Luxury Resort & Villas, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your personal data. By visiting our website or engaging with our services, you consent to the practices described herein.

Information We Collect

We collect various categories of personal information, including: 

  • Identity Information: This may include your name, age, gender, passport details, or government-issued ID information. 

  • Contact Information: We gather your contact details, such as your home address, zip/postal code, email address, and phone number. 

  • Images: This includes CCTV images, publicly available photographs, and images captured during your stay or events. 

  • Financial and Payment Information: When processing transactions, we collect your credit card details, billing address, and transaction history. 

  • Reservation Information: Details related to your reservations, such as room type, restaurant and spa bookings, associated guests, and reservation dates. 

  • Health Information: Relevant health information, when provided and necessary for service provision. 

  • Preference Information: Your preferences, including preferred special requests, 

  • Public Information: Information gathered from public platforms to understand your interests or comments about us or the hospitality industry. 

  • Technical Information: Information about the device you use to interact with us, such as hardware model, IP address, geolocation data, operating system, and, when using our mobile app, mobile network information and unique device identifiers. 

  • Correspondence Information: Details of your correspondence with us, including inquiries, requests, and information derived from such correspondence. 

 How We Use Your Personal Information

We use your personal information for various purposes, including: 

  • Personalizing your experience and providing customer service. 

  • Recognizing or identifying you across our platforms. 

  • Assisting in reservations and providing requested services. 

  • Processing transactions, billing, and reconciling statements. 

  • Consolidating your accounts. 

  • Contacting you regarding your stays or purchases. 

  • Sending newsletters, marketing communications, promotions, or offers (with your consent where required by law). 

  • Enhancing your online experience. 

  • Responding to inquiries, concerns, or complaints. 

  • Marketing, advertising, and promotional purposes (consistent with your preferences and applicable law). 

  • Analyzing customer trends and insights. 

  • Operating our business, including auditing, data analysis, research, and troubleshooting. 

  • Other purposes disclosed at the time of providing your information or as set forth in this Privacy Notice. 

  • For the establishment, exercise, or defense of legal claims or proceedings. 

  • Please note that while we strive to accommodate all guests, our resort's landscape may present limitations for persons with disabilities. We continuously work to improve accessibility and appreciate your understanding. 

For questions or concerns regarding your personal information, please contact us at or Whatsapp through +255623788650